Live Chat

We understand that your bookkeeping problems need sorting quickly and easily, so you can get on with running your business. Which is why we offer free live chat support to all our users.

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Get support where you need it

With Pandle you can access our live chat support from within the app itself, no more navigating back to a website to find support. We’re right here, where you need us, when you need us.

Support you can rely on

All of our Pandle ninjas are trained accountants, so the support you will receive via both live chat and email is provide by a team of people with an in depth knowledge of both Pandle and accounting practices.

Speedy response times

We know that speed is vital when dealing with accounting issues, this is why we aim to respond to all live chats within 1-2 minutes (8am – 5.30pm London GMT).

Friendly service

At Pandle we like to go above and beyond with our level of customer service, which is why no matter what support you need we endeavour to provide you with friendly and informative advice.

Flexible support service

We know that problems or confusion may strike at different times, which is why our live chat support is also available from our Help Centre. Not sure about something in an article you just read? Just ask!

Additional email support

If you require support outside of our live chat hours, then simply email support@pandle.co.uk and someone will respond as soon as possible. Our current average response time for support emails is just 20 minutes!

 

You might also want to look at…

Help Transferring

We’re here to help you get set up as easily as possible.

Help Centre

Resolve any issues using our videos, articles and FAQs.

Message Centre Pro

Quickly message the other users of your account.

Notes

Stay organised by attaching notes to anything in Pandle.

Pandle Live Chat

Need help transferring from your current accounting software?

Check out this article or contact our support team by emailing support@pandle.co.uk.

 

Looking for more information?

An overview of Pandle

Watch Video

Importing customers, suppliers and invoices

Read Article